Xylem Jobs

Job Information

Xylem Customer Success Specialist in Bangalore, India

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Your responsibility includes:

  • Create, manage and deliver specifications for program improvements

  • Convert specifications into system documentation and training material

  • Create project timelines in accordance with product launches

  • Manage development for new functions to align with product launches

  • Maintain and enhance key internal business applications

  • Recommend enhancements to systems to improve efficiency and deliver more value

  • Work with users to provide training, solve problems and correct errors

  • Support required for high level requirements, design, testing, training, monitoring

  • Run User Acceptance Test (UAT) meetings with Business

  • Prioritize business requirements, bugs, and feedback and ensure high level requirements are ready for IT development review

  • Validate and review customer facing release notes

  • Partner with training team to update user training documents and Standard Operating Procedure (SOP) documents

  • Help document current process and customer journey for new features

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

DirectEmployers