Xylem Jobs

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Customer Support Specialist position is responsible for "Quote to Invoice Processing" and provides basic technical and heavy commercial support to internal and external customers. Work efforts include extensive order fulfillment duties; heavy volume of customer phone and email communications; basic quotation development; technical submittal creation; basic pricing, availability and technical customer inquiries; general administrative support needs; and engagement in special projects to support continuous improvement to increase productivity and reduce cycle time for customer support while increasing legendary customer service. Standard hours are 8:00 am to 5:00 pm.

Location: 455 Harvest Time Drive Sanford Fl, 32771

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) , health, dental, vision, investment savings plan, and other additional miscellaneous benefits

Essential Duties/Principal Responsibilities:

• Quote to Invoice Processing

• Dispute resolution

• Experience with Salesforce.com Customer Relationship Management (CRM), Configure Price Quote (CPQ)

• Provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools as well as communicate with related internal and external customer and vendorcontacts

• Perform daily, weekly and monthly ERP review and maintenance functions toinsureall ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved

• Provide basic item availability, pricing, and technical assistance including but not limited to part number identification, product bill of materials, serialized number parts lists for internal and external customers.

• Provide basic Aftermarket replacement part selections and develop related quotations asnecessary

• Daily utilization of Customer Relationship Management (CRM) tool to input new data and maintain existing data to current status for both direct customer interactions as well as those by outsidesales

• Handle overflow from other sales support positions < current level

• Develop technical depth and understanding of Xylem product and applicationknowledge

Additional Responsibilities:

• Provide facility and local team administrative support asneeded

• Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or trainingsessions

Required Qualifications: Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

• Strong customer service skills - Internal & External Customers

• Phone Skills: Professional, Clear and Customer Focused

• Technical aptitude as it relates to the basic understanding of engineered solutions equipment and relatedtools

• Proficient in Microsoft Office

• Good collaborative and communicationskills (written and verbal)

• Detail oriented with strong organizational and task managementskills

• Ability to manage multipleprojects

• Ability to work with diverse workforce and customerbase

• 4-year degree preferable

Preferred Qualifications: Additional preferences for a specific position.

• Experience with Salesforce.com Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP)tools

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light lifting (20-25 pounds), office environment

SALARY: The estimated salary range for this position is $20 to $28 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

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Salary range:

$0.00 - $0.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation