Job Information
Xylem Senior Manager - Global Service Delivery, Invoice to Pay in United States
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: Sr Manager - Global Service Delivery, Invoice to Pay (I2P) is responsible for overseeing the management of I2P transactional processes globally. This role is critical in building a global service delivery model and strategy aligned with industry best practices. Through leadership and coaching of the global I2P teams, this role will ensure service delivery for the organization is meeting the defined strategy and expected results. The Sr Manager will also identify improvement needs within our captive or outsourced teams. This leadership role will support efforts around process improvement and strengthened compliance in the end-to-end I2P processes. The position reports to the Director Global Process Management and Transformation P2P .
Essential Duties/Principal Responsibilities:
(Describe benchmark key responsibilities in concise, comprehensive statements.)
Develop and implement strategic plans to optimize the I2P process, driving efficiency and accuracy across global operations. This includes the ability to develop a service delivery model that is adaptable to changing business needs and market dynamics.
Collaborate with cross-functional teams to identify opportunities for process improvement and automation, leveraging technology to streamline operations.
Establish and maintain strong relationships with key stakeholders, both internal and external, to ensure alignment with business objectives and client expectations.
Monitor key performance indicators (KPIs) and metrics to track operational performance, identifying areas for improvement and implementing corrective actions as necessary.
Stay abreast of industry trends and best practices, incorporating new methodologies and technologies to enhance service delivery capabilities.
Provide overall leadership and direction of the I2P and Vendor Master Data (VMD) teams globally.
Work closely with the Director Process Management and Transformation, Controllership team, Finance and Procurement organizations to understand the business needs and shape the strategic vision.
Manage the I2P relationship with outsourced vendor partners to ensure delivery of contract deliverables, as well as conduct periodic review of contractual SLAs, Key Measures and other binding terms for updates as needed.
Lead, mentor, and manage a multinational team of I2P professionals, ensuring high performance and adherence to service level agreements.
Drive a culture of innovation, collaboration, and accountability within the I2P team, fostering a high-performance work environment.
Lead governance reviews including Monthly and Quarterly Business Reviews and other report outs as needed.
Maintain process integrity, internal controls, and ensure compliance with, SOX controls, external audits and all applicable laws and regulations.
Lead and develop high-performing teams through effective partnerships and strong collaboration.
Partner with Regional Process Owners and other key stakeholders to identify and transform processes that have the greatest impact.
Assist business units with identifying and resolving problems; treat problems as opportunities and have a drive for quality delivery.
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
(Minimal education & experience, essential skills & abilities and required license/certification to perform this job.)
Accounting, Finance or Business related degree.
Solid multi-year experience in Invoice to Pay (10 years+). with a demonstrated track record of leadership and strategic planning.
Experience managing global teams in a multinational environment, with a mix of captive and outsourced resources.
Highly motivated with a proven track record in implementing change including large-scale global transformations.
Lean or continuous process improvement experience.
Strong and proven analytical abilities to identify issues and improve results.
Self-starter who prioritizes tasks and meets deadlines, navigates and is successful in a fast-paced, dynamic work environment.
Works with minimal oversight.
Proficiency in SAP, Coupa and process automation tools is a plus.
Ability to travel globally (0 – 10%).
Salary range:
$91,500.00 - $164,500.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation